Legal

Shipping & Privacy Policy

Effective Date: 05 January 2026

At Lakzan, we are committed to delivering your order quickly and protecting your personal information every step of the way. Below you'll find everything you need to know about our shipping process and how we handle your data.

Shipping Policy

Free UK Delivery

We are pleased to offer free shipping on every order delivered within the United Kingdom. There is no minimum order amount required — all UK orders qualify for free standard delivery, with no hidden charges.

Delivery Time: 5-8 Business Days

Orders are delivered within 5 to 8 business days from the date of dispatch. This timeframe excludes weekends and UK public holidays.

Standard delivery: 5-8 business days from dispatch
Delivery times begin from the dispatch date, not the order date
Delivery may take slightly longer during sale periods or peak seasons

Order Processing

All orders are processed within 1-2 business days of being placed. Orders placed on weekends or public holidays will be processed on the next working day. Once dispatched, you will receive a confirmation email with tracking details.

Delivery Coverage

We currently deliver across the entire United Kingdom, including:

England
Scotland
Wales
Northern Ireland

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact our support team and we will investigate promptly. Occasional delays may occur due to circumstances beyond our control, such as adverse weather or courier disruptions.

Incorrect or incomplete shipping addresses provided at checkout may result in delivery delays. Please double-check your address before placing an order.

Information We Collect

When you visit our store or place an order, we may collect the following information:

Personal details such as your name, email address, phone number, and postal address
Order information, including products purchased and payment details
Technical data such as IP address, browser type, and device information
Usage data collected through cookies and similar technologies

How We Use Your Information

To process and fulfil your orders, including shipping and delivery
To communicate with you regarding orders, enquiries, or support requests
To improve our website, products, and services
To send marketing communications, where you have given consent
To comply with our legal and regulatory obligations

Cookies

Our website uses cookies to enhance your browsing experience, remember items in your cart, and analyse site traffic. You can control or disable cookies through your browser settings, although this may affect certain site functionality.

Sharing Your Information

We do not sell your personal data to third parties. We may share your information with trusted service providers, such as payment processors and delivery couriers, solely to fulfil your order. These providers are required to handle your data securely.

Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict certain types of processing
Withdraw consent for marketing communications at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.